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January 2010, Vol. 4

Diagnose Exchange Server mail flow failures

Most users have no idea what happens to their email messages after they hit Send. But if a message fails to reach its recipient, many ask what went wrong. How does a busy Exchange server admin track down a single email message? The trick is to use the Exchange Message Tracking tool, which acts like a search engine for your Exchange server, allowing you to search the server's logs to determine if or when a message was delivered. This tip explains the native search tool and a few other ways to diagnose some troublesome message delivery problems. To use the Exchange Message Tracking tool, open the Exchange Management Console and select the Toolbox container. Once the toolbox opens, click on the Message Tracking option and Exchange server will load the Microsoft Exchange Troubleshooting Assistant. If you're using the Message Tracking tool for the first time, you'll have to select the update options that you want to use and click Go To Welcome Screen. The Message Tracking Parameters screen lets you search messages based on a number ...

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