Mobile devices and mobile messaging are so popular nowadays that it is imperative as an administrator to stay current on your mobile management knowledge and skills.
This collection of tips, tools and tutorials will get you up to speed on mobile device enhancements in Exchange 2003 SP2, how to set up Direct Push, and how to configure and troubleshoot OMA and ActiveSync. You'll also learn a new way to text-message with Outlook 2003, the value of Microsoft's Exchange Server ActiveSync Web Administration Tool, permissions that can disrupt your BlackBerrys -- and much more.
device enhancements in Exchange 2003 SP2
There are several notable mobile messaging enhancements in Exchange Server 2003 Service Pack 2. SearchExchange.com contributor Marc Grote outlines those features and explains what they mean for Exchange administrators.
Guide: How to configure AUTD for Exchange mobile devices
"Always-Up-To-Date" (AUTD) allows for real-time synchronization of Exchange Server 2003 data with PDAs and smartphones that have not been upgraded to Windows Mobile 5.0 or higher. In this guide, Exchange MVP Brien Posey provides step-by-step instructions on how to configure AUTD for Exchange Server mobile devices.
Guide: How to repair Exchange-related IIS virtual directories
Exchange Server depends on Internet Information Server (IIS) virtual directories for a number of functions related to Outlook Web Access, Outlook Mobile Access and ActiveSync. IIS virtual directories are generally stable, but can become corrupted by inappropriate administrative action. This tutorial outlines how to repair them if they are damaged.
101: Configuring OMA and ActiveSync
Learn how to configure Outlook Mobile Access and ActiveSync through the Mobile Services container in Exchange System Manager.
patch may disrupt mobile messaging
An Exchange Server patch that changes the way "Full Mailbox Access" and "Send As" permissions work can also disrupt BlackBerry, GoodLink, and other mobile messaging services.
can hurt Exchange ActiveSync attachments
Exchange ActiveSync uses certain custom extensions on the HTTP protocol -- called HTTP "verb" commands -- that are sent in the context of an HTTP request to tell the server what the mobile client is trying to accomplish. If one of these "verbs" is blocked by a proxy, firewall or server-side constraint, attachment synchronization to mobile devices will fail.
Exchange ActiveSync won't download mailbox items to mobile devices
One of the toughest problems to troubleshoot is when Exchange ActiveSync won't download mailbox items to a portable device. This tip outlines the potential causes.
email attachments don't work with OWA and BlackBerrys
Instead of MIME or Uuencode, some programs send Unicode message attachments -- like SQL Server 2000's SQL Mail. Unfortunately, OWA and BlackBerry mobile devices don't support email attachments in this format.
authentication errors with OMA and ActiveSync
You may experience several Event ID errors when using forms-based authentication with Exchange Server 2003 ActiveSync and Outlook Mobile Access.
or disabling OMA permissions
In Exchange Server 2003, Outlook Mobile Access is enabled by default for all users. If you're in a large organization, you probably want to be more selective about who is allowed to use OMA, but making mass changes to AD user accounts can be challenging. This tip explains how to make bulk modifications to OMA user permissions.
with Outlook Mobile Access and certificate authorities
If you're running Outlook Mobile Access for cellular phones and mobile devices, beware of this potential problem with your certificate authority.
root certificates to Windows mobile devices
Learn how you can avoid the cost of third-party SSL certificates by turning a self-assigned root certificate into a .CAB file that you can deploy to your Windows mobile devices.
to create a server-side forwarding rule to send email to a BlackBerry
Find out how to create a server-side forwarding rule to enable email to be sent to a BlackBerry mobile device address with these step-by-step instructions.
up an alternate recipient to forward email to a BlackBerry
Learn how to set up an alternate recipient address for a user to forward copies of email to a BlackBerry in Exchange 2000 and Exchange 2003.
ActiveSync mobile devices
Microsoft Device Emulator 1.0 makes it easier to test the behavior of mobile devices that use Exchange ActiveSync.
Learn about two Microsoft emulators that can save you investment and evaluation costs when implementing corporate mobile messaging on smartphones or PocketPC mobile devices.
Server ActiveSync Web Administration Tool
In the past, there really wasn't any centralized way to manage remote mobile device administration through Exchange Server; a lost PDA had to be locked out or wiped "by hand." Now, you can use Microsoft's Exchange Server ActiveSync Web Administration Tool to perform remote mobile administration functions.
with Outlook 2003
Microsoft offers an add-on for Outlook 2003 that allows users to send standard Short Message Service (SMS) text messages via GSM mobile phones connected to the PC.
This was first published in April 2007