Resolving mail delivery problems from the Exchange client
When a user sends mail from an Exchange client, the path the mail follows can be through a simple dialup connection via an ISP to a mail server located at the ISP?s site, or through a network connection to an Exchange server that routes mail to other Exchange servers outside the organization. Whatever the connection method used, the following checklist can be applied when a mail cannot be delivered from the Exchange client:
- If using dialup access, verify that you are connected to an ISP;
- Sometimes sending messages using different fonts can create a problem resulting in the message being stuck in the Outbox. Try a standard font example, such as Times New Roman;
- Make sure that the Email account being used is a valid one; If the exchange server mail queue is jammed with messages to be delivered this, you can get message-delivery delays.
- There could be a corrupted personal store file (.pst). Fix it with the Inbox repair tool.
- Some Firewall software has mail mappings built-in that stores SMTP email addresses for all users in the organization. If a user wants to send SMTP mail to another SMTP user attached to an exchange server outside the organization a SMTP email address must be created before communication occurs.
Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association Of Internet
Professionals, the Institute For Network Professionals, and the International Webmasters Association. He has also lectured extensively on a variety of topics.
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Monitoring and Managing Microsoft Exchange 2000 Server
Author : Mike Daugherty
Publisher : Butterworth Heinemann
ISBN/CODE : 155558232X
Cover Type : Soft Cover
Pages : 320
Published : Dec 2000
This authoritative book teaches IT professionals responsible for Exchange messaging systems how to efficiently manage the program's many and complex system capabilities and features.
This was first published in March 2001