Tip

Reduce help desk calls with the Exchange Control Panel

While the Exchange Control Panel in Exchange Server 2010 is technically an administrative tool, it also acts as a self-service portal for end users. This can reduce the number of help desk calls and lower support costs.

Because the Exchange Control Panel is seamlessly integrated with Outlook Web App, you'll need to log onto OWA to access it. After logging in, click the Options link located in the upper right-hand portion of the screen to enter the Exchange Control Panel (Figure 1).

    Requires Free Membership to View


Figure 1. The Exchange Control Panel looks like an extension of OWA when you open it.

The drop-down list in the upper left-hand corner of the screen allows users to manage themselves or the entire Exchange organization. By default, a user can access the My Organization option, which allows them to only view various attributes of mailboxes, public groups and external contacts.

The My Organization option
Typically, a user would use the My Organization option if they needed to look up another user's contact information. None of the administrative functions are visible to regular users, unless you have granted them an administrative role (Figure 2).


Figure 2. The My Organization option lets users view various Exchange Server attributes, but they can't perform any administrative tasks without proper permissions.

The Myself option 
The majority of self-help options are found under the Myself portion of the Exchange Control Panel. When this option is selected, the console is divided into three sections.

  1. The middle section displays the user's contact information. You'll notice that this section contains an Edit button, which allows users to update their own contact information without calling the help desk.
  2. The section on the far right contains a series of links that guide users through the process of performing common tasks. For example, the first option on the list is Tell People You're on Vacation, which instructs users on how to turn on the Out of Office Assistant.

    The other options in this column guide users through tasks like creating inbox rules, resetting their passwords or setting up Microsoft Outlook.

  3. The column on the far left allows users to choose the types of tasks that they want to perform. Selecting the Organize E-Mail option takes users to a different page that allows them to create inbox rules or configure automatic replies and delivery reports (Figure 3). The Groups page contains options that let users create, join or leave public groups, if they have appropriate permissions.


Figure 3.The Organize E-Mail page allows users to create Inbox rules or to configure automatic replies and delivery reports.

About the author: Brien M. Posey, MCSE, is a five-time recipient of Microsoft's Most Valuable Professional (MVP) award for his work with Exchange Server, Windows Server, Internet Information Services (IIS), and File Systems and Storage. Brien has served as CIO for a nationwide chain of hospitals and was once responsible for the Department of Information Management at Fort Knox. As a freelance technical writer, Brien has written for Microsoft, TechTarget, CNET, ZDNet, MSD2D, Relevant Technologies and other technology companies. You can visit Brien's personal website at www.brienposey.com.

Do you have comments on this tip?  Let us know.

This was first published in April 2010

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.