Long-term management of ex-employee e-mail

This tip was submitted to the SearchWin2000.com tip exchange by member Dave Howe. Please let other users know how useful it is by rating it below.

It's easy enough to process e-mail list unsubscribes and give each manager a second "ex-employee" mailbox, as suggested in the tip: Handle a former employee's mail.

    Requires Free Membership to View

But to take it one step further, I do not provide managers access to the rules for this mailbox and set it to autodelete after one month (to keep it relatively clean). Then I add new ex-employees to the SMTP recipient list for that mailbox and leave the manager to pull out anything he wants within a month or request it from backup tape later. Mail management then becomes the manager's problem, and he can route customer traffic to replacements, notify customers of the change and so forth.

Reading corporate e-mail isn't a legal issue here as each employee is notified in writing when they join the company that e-mail is monitored and for company use only. They are free to sign up for a webmail service (none of which are blocked at our firewall) for personal mail, which isn't monitored and for which a modest amount of usage during the day is tolerated.

This was first published in January 2004

Join the conversationComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.

    Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.