Tip

Handle a former employee's mail, part 5

This tip was submitted to the SearchWin2000.com tip exchange by member Arnold Lane. Please let other users know how useful it is by rating it below.


The problem with the previous tips, "Handle a former employee's mail," part 1

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and part 2, is that customer contact with the ex-employee is lost.

This tip maintains that contact and removes the ex-employee from Exchange. Also, the ex-employee may go on to subscribe to newsletters or spam lists giving his/her old company e-mail address. Better if no e-mails are forwarded to an ex-employee (do you forward his/her post mail or phone calls?).

So, set up an unused e-mail account hidden from the address book, give yourself user access to it and add the ex-employees e-mail address to its list of e-mail addresses (recipient properties/e-mail addresses). You have to check every day, but all you have to do is see if the e-mail is from a customer or not. E-mail from a customer can be forwarded to the relevant person who has taken over for your ex-employee, and then just delete all personal e-mail. In a short while the e-mail stops as customers start e-mailing the new employee.

This was first published in August 2003

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