This tip was submitted to the SearchWin2000.com tip exchange by member Ken Mallinson. Please let other users know...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
how useful it is by rating it below.
With the first option, someone with the correct permissions to the ex-employee's e-mail account had to have access to it; most of the time you would have to show that person exactly how to get in there, or it is yourself using your own time to simply check e-mail.
With the second option, you send all e-mails back out to the ex-employee, thereby losing any potential gathering of customer wishes and requests that should go to the company. Plus, if the ex-employee is staying anywhere in the same industry, they might or might not be considered a competitor now.
I have been using the "Delivery Options" feature to forward mail to the ex-employee's own manager; this acts as a reminder in some ways. The manager will continue to get e-mail for the ex-employee, and when they feel they are tired of the junk mail or a set length of time has pasted, the account can be removed.