Ex-employee e-mail 'gray area'
This tip was submitted to the SearchWin2000.com tip exchange by member John Mottershead. Please let other users know how useful it is by rating it below.
In the tip Handle a former employee's mail, part 6,
the suggestion is that the manager is given rights to the ex-employee's mailbox. This is fine in theory, but having worked on compliance with the data protection legislation, I would suggest this is a gray area. If the ex-employee left on less than cordial terms, you would not want to give them grounds for a complaint.
A more acceptable way of dealing with this is to set up a rule, or rules, that forward mail with appropriate subjects or content. You can send the mail to a colleague or a manager, whomever is deemed suitable. This way, you are at least complying with the guidelines that say any monitoring should be automated whenever possible.
This was first published in September 2003
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