Dealing with Outlook screen lockup

Ways to troubleshoot a frozen Outlook screen.

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Dealing with Outlook screen lockup
Adesh Rampat

Exchange administrators will likely spend as much time troubleshooting Outlook for users as they do working with the Exchange server. This tip discusses what to do when users get a frozen Outlook screen once the Outlook program is installed. There are many things to check, and knowing them can, of course, make your day much cheerier.


After performing an installation of Microsoft Outlook the user may experience a screen lockup or hanging when the application loads. Before I proceed to propose a solution to this problem a couple basic procedures need to be checked:

Ensure that the antivirus program is disabled.

Disable the antivirus application and see if this resolves the problem. If it does, then you need to investigate what files the antivirus program is scanning. Please remember that disabling the antivirus program can cause any e-mail with viruses to enter your hard drive. Therefore, do not disable this application for a lengthy period.

Ensure that the Exchange server is running.

Check it yourself, or check with someone else to verify that the Exchange server is running.

Registry problems

After ensuring that the basic procedural checks are completed, examine the registry for the loading order of protocols. For example, if a user uses the telnet application and Microsoft Outlook loads after that, the Microsoft client may have a problem loading. Performing the following procedure can resolve this problem:

  • Run Regedit.

  • Go to HKEY_Local_MachineSoftwareMicrosoftExchangeExchange Provider

  • Double-Click on RPC_Binding_Order

  • In Value Data netbios should be located further to the right.

  • Highlight netbios then using the right mouse button select cut.

  • Paste the netbios after ncalrpc. Example ncalrpc,nebtios,...

Save the changes. Restart the workstation.


Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association of Internet Professionals, the Institute for Network Professionals and the International Webmasters Association. He has also lectured extensively on a variety of topics.

Related Book

Troubleshooting Microsoft® Outlook®
by Julia Kelly
Online Price: $15.99
Publisher Name: Microsoft Press
Date published: December 2000
Summary:
Trouble with your e-mail system? Take aim with this handy TROUBLESHOOTING guide! Use easy diagnostic flowcharts to identify the problem--and target your solution. Fast!. Step-by-step instructions, Quick Fixes, and handy tips walk you through the remedy. Helpful screenshots keep you on track. Quick-access charts to Top 20 Problems and Prevention Tips--plus an extensive index--lead to more fast answers Plus, you can stay up to date--and outta trouble--with the exclusive Troubleshooting Web site. Get new solutions every month, free!

This was first published in December 2001

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