Solve offline address-book woes

Users who work offline will have a locally retained copy of their address book to allow address lookups when they're not connected to the Exchange server. Under certain circumstances, the server components that generate the offline address book (known as OABGen) may stop working.

When this happens, Exchange users will find themselves confronted with an error, such as:

Task 'Microsoft Exchange Server' reported error
(0x8004010F) : 'The operation failed. An

Digg This!     StumbleUpon     Del.icio.us

RELATED CONTENT Outlook and Outlook Web Access Tips Troubleshoot Microsoft Outlook Web Access problems Control Outlook 2007 in cached mode settings with group policies Performing advanced search queries in Microsoft Outlook 2007 Group policy settings for Outlook 2007 in cached mode Detecting update rollup and patch failures in OWA How Windows Desktop Search works in Microsoft Outlook 2007 Troubleshoot IIS metabase corruption in Outlook Web Access How a bare-metal restore affects Microsoft Outlook 2007 performance Fix 'Service unavailable' errors and other common OWA login problems Understand data file storage in Outlook 2007 Roaming and Local folders

RELATED RESOURCES 2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems Search Bitpipe.com for the latest white papers and business webcasts Whatis.com, the online computer dictionary

object could not
be found.'

Additionally, the Microsoft Outlook Synchronization.log file may contain the entry "0x8004010f (MAPI_E_NOTFOUND)."

The only solution in this situation is to reset the system site folders, which is unfortunately a destructive process -- it will cause any data in the site folders to be lost, so that data should be backed up before proceeding.

Serdar Yegulalp is the editor of the Windows 2000 Power Users Newsletter.