Up-to-Date Notifications Troubleshooting |
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By Scott Schnoll
19 Apr 2004 | SearchExchange.com |
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The following is Tip #25 from "25 Exchange 2003 Tips in 25 minutes." This content is
excerpted from Scott Schnoll's book, "Microsoft Exchange Server 2003 Distilled," brought to
you by © (2004)
Pearson Education, Inc. Publishing as Addison-Wesley
Professional. Return to the main page for
more tips on this topic.
As I wrote in Chapter 9, Exchange includes a feature called Always Up--to--Date (AUTD),
which notifies a user's mobile device that data has changed on the Exchange server. Exchange
sends a control message to the device, which causes it to commence a data synchronization
session, thereby keeping the device up-to-date. In a perfect world, these messages are
always correctly received and processed by every mobile device you have. However, in
the real world, this is not necessarily true.
In cases where messages are not received, or when AUTD does not seem to be functioning
properly, you can use the AUTD Troubleshooting tool to diagnose and resolve the problem.
This tool is implemented as an ASP.NET application that includes some Web pages, a
Javascript file, and some configuration setting files. These files are copied to a folder
and then exposed as an IIS virtual directory. The tool provides a Web-based interface that
enables an administrator to log on, specify the mailbox he or she wants to troubleshoot, and
view the mobile device and AUTD message information.
Because many of the problems you may encounter will be the result of external issues (or
other issues beyond your control), the AUTD Troubleshooting tool may not be able to solve
every problem you encounter. However, it will help isolate and identify problems and let you
know whether the problem is on your end (e.g., with Exchange) or external (e.g., with a
mobile communications provider). For more information on the AUTD Troubleshooting tool,
including how to install and use it, refer to the Read Me file included with this
tool.
Get more "25 Exchange 2003 Tips in 25 minutes." Return to the main
page.
About the author: Scott Schnoll, an Expert on SearchExchange.com, is an MCT,
MCSA and a long-time Microsoft Most Valuable Professional (MVP).
In addition to writing "Microsoft Exchange Server 2003 Distilled," he is a co-author of the
upcoming "Exchange 2003 Resource Kit from Microsoft Press" and lead author for "Exchange
2000 Server: The Complete Reference."
Scott has written numerous articles for Exchange & Outlook Magazine, and is a regular
speaker at Microsoft conferences, including MEC and TechEd, as well as industry conferences
such as Comdex and MCP TechMentor, where he covers topics such as Exchange, clustering,
Internet Information Services and security.
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