The following are Exchange resources from "25 Exchange 2003 Tips in 25 minutes." This content is excerpted from Scott Schnoll's book, "Microsoft Exchange Server 2003 Distilled," brought to you by © (2004) Pearson Education, Inc. Publishing as Addison-Wesley Professional.
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The Exchange Server 2003 Support Center, also known as the PSS Exchange Center, can be found on the Web at http://support.microsoft. com/default.aspx?pr=exch2003. This site contains four primary areas of content.
1. The Highlights and Top Issues area changes to reflect the most frequently received support calls at Microsoft. If a lot of people are experiencing the same problem or if something needs clarification based on real-world experiences, chances are it will become a Highlight and Top Issue.
2. Step-by-Step Instructions and How-to Articles provide detailed steps on how to configure various features, settings, and infrastructure components to provide the best experience for your environment.
3. Support WebCasts are live, online presentations from PSS support engineers, Exchange product team members, and Exchange community participants. Even if you miss a WebCast, you can still view it because they are all recorded using Windows Streaming Media technology. If you don't have time to sit for the entire WebCast, you can also download both the PowerPoint slides and a transcript of the WebCast for offline viewing and reading.
4. The Additional Resources and Related Sites area provides links to other Web sites that include Exchange or Exchange-related content (such as the Exchange sites previously listed), as well as the Microsoft Office Outlook 2003 Support Center.
If you encounter a problem with Exchange, before contacting Microsoft PSS for support (unless it is an extreme emergency and you don't have the time), I recommend browsing this site. You may actually find your problem and its resolution described here, saving your organization both time and money in the problem resolution process.
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About the author: Scott Schnoll, an Expert on SearchExchange.com, is an MCT, MCSA and a long-time Microsoft Most Valuable Professional (MVP).
In addition to writing "Microsoft Exchange Server 2003 Distilled," he is a co-author of the upcoming "Exchange 2003 Resource Kit from Microsoft Press" and lead author for "Exchange 2000 Server: The Complete Reference."
Scott has written numerous articles for Exchange & Outlook Magazine, and is a regular speaker at Microsoft conferences, including MEC and TechEd, as well as industry conferences such as Comdex and MCP TechMentor, where he covers topics such as Exchange, clustering, Internet Information Services and security.