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Home > How to troubleshoot the Exchange Recipient Update Service |
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How to troubleshoot the Exchange Recipient Update Service |
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| 23 Oct 2007 | SearchExchange.com |
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The Exchange Recipient Update Service ensures that address list memberships are accurate by updating them across organizations to reflect any changes that have been made. In an Exchange 2003 environment, every domain that contains an Exchange server requires a RUS. Although this service focuses primarily on address list memberships, it also can be a factor in public folder replication problems.
Ensuring that objects contain the correct email address is another part of RUS's job. Even if a public folder is not mail enabled, per se, public folder hierarchy and content changes are replicated between Exchange servers using email messages. These messages are sent to an internal email address that uses the format servername-IS@domain.com. If you set up a new Exchange server, and the RUS is not functioning on the server, then this email address may not be written to the public folder store, and could cause public folder replication to fail.
This guide offers a step-by-step approach to troubleshooting the Exchange Recipient Update Service, includi
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ng validating server names, investigating DNS issues, enabling diagnostic logging, analyzing event logs, using the ADSI Edit utility to troubleshoot the RUS, and verifying RUS updates.
If you have any comments or questions about the information presented herein, please send an email to editor@searchexchange.com.
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[IMAGE]TROUBLESHOOTING THE RECIPIENT UPDATE SERVICE
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[IMAGE] Home: Introduction
[IMAGE] Step 1: Validate server names for the Exchange Recipient Update Service
[IMAGE] Step 2: Diagnose DNS-related Exchange Recipient Update Service problems
[IMAGE] Step 3: Enable diagnostic logging for the Exchange Recipient Update Service
[IMAGE] Step 4: Find Exchange Recipient Update Service Event ID log entries
[IMAGE] Step 5: Troubleshoot the Exchange RUS with ADSI Edit and 8011 events
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