ActiveSync essentials for the Exchange admin

From the basics to the advanced, this guide runs the gamut of Exchange ActiveSync topics. Is ActiveSync right for your organization? What does that error message mean? This guide answers all your questions.

Microsoft first released Exchange ActiveSync in 2002; and as Exchange Server has evolved from release to release, so has the XML-protocol. This tutorial will help you determine if ActiveSync is right for your organization. You'll also find advice on analyzing ActiveSync data, tips on troubleshooting common errors and more.

                                             TABLE OF CONTENTS
Getting started with Exchange ActiveSync | Understanding ActiveSync data
ActiveSync troubleshooting tips | Security and ActiveSync

Exchange ActiveSync brings control and security to mobile environments and provides numerous benefits to both admins and users. This section explores ActiveSync basics and how its mobile device functionality.

Exchange ActiveSync explained
See how Exchange ActiveSync brings control and security to mobile environments, while providing ease of use to employees.

Is ActiveSync right for your environment?
When it comes to security, ease of use and cost, Outlook Web Access Light and ActiveSync differ greatly. Understanding these differences is crucial when picking the best platform for your organization’s Windows Mobile devices.

Configuring ActiveSync and managing mobile devices in Exchange 2007
Managing ActiveSync in Exchange Server 2007 is done through the Exchange Management Console (EMC). Learn how to enable ActiveSync and manage partnered mobile devices in this step-by-step guide.

Related: Test your setup before connecting iPhone to Exchange.

Moving mobile mailboxes from Exchange Server 2003 to Exchange 2007
There are potential pitfalls you may run into when moving mobile device user mailboxes from Exchange Server 2003 to Exchange 2007. Here’s how to avoid these issues and discover a few EMS commands to simplify ActiveSync mailbox policy management in Exchange 2007.

A high volume of mobile messaging activity can directly affect a company’s bottom line. Exchange Server lacks native reporting capabilities; however, this section will show you a few tricks for extracting and analyzing ActiveSync data.

Tracking mobile device activity with ActiveSync logs
Exchange 2007 logs all ActiveSync transactions that go through the server. You can analyze this activity using the Exchange Management Shell in order to estimate the monthly cost of adding users.

Extracting Exchange ActiveSync data from IIS log files
This simple Exchange Management Shell command can help you extract ActiveSync data from IIS log files. Our expert outlines the steps.

Related: How to use ActiveSync logs to track mobile device activity

Analyzing Exchange ActiveSync data from .CSV report files
The Export-ActiveSyncLog command in EMS lets admins extract ActiveSync data to create six different report files. Learn how to view these reports and what they all mean.

ActiveSync generally manages mobile devices without a problem. So when something does go wrong, the resulting error message can be puzzling. This section sheds light on some errors, the causes and, most importantly, strategies for fixing them.

Identifying ActiveSync certificate errors in Exchange Server 2010
Most Exchange Server 2010 ActiveSync problems can be traced back to certificates. Logging into Outlook Web App (OWA) can help you diagnose potential certificate problems.

Solving common ActiveSync error messages
Do you keep getting HTTP_500, 0x8083003, ActiveSync synchronization or SSL-related ActiveSync errors and can’t figure out why? This guide covers some reasons -- and provides fixes -- for each error.

Why does ActiveSync fail with NAT firewalls?
Network address translation (NAT) firewalls can cause synchronization failures in Exchange Server 2003. While there's no single solution, understanding the root cause of the error can help you troubleshoot fix it.

Fixing Apple iPhone and Exchange Server integration issues
iPhone and Exchange Server aren't necessarily the best of friends, but that doesn't mean they have to be enemies. This fast guide has tips and tutorials on how to get them to play nice together.  

As mobile devices continue to mature from simple messaging devices to comprehensive unified communication devices, controlling data and how it's accessed is vital in preventing data leakage. Here are some ways to keep your Exchange environment safe.

How to perform a remote wipe on ActiveSync devices
If a mobile device is lost or stolen, don’t panic. Remotely wiping a mobile device through OWA or the EMC can save a user’s data and your protect Exchange 2007 server.

Comparing ActiveSync authentication methods in Exchange 2007

There are three ways to configure Exchange Server ActiveSync authentication to secure mobile devices. Which method is best for you?

Related: Configuring ActiveSync authentication

Disabling ActiveSync in bulk
This EMS script let you disable 5,000 or more ActiveSync device users to secure sensitive data from potential loss.

Setting up an SSL certificate to encrypt OWA and ActiveSync
To encrypt Outlook Web Access and Exchange ActiveSync email traffic, you’ll need to set up an SSL security certificate on the OWA server. Follow these steps to configure SSL encryption.

TABLE OF CONTENTS
Getting started with Exchange ActiveSync | Understanding ActiveSync data
ActiveSync troubleshooting tips | Security and ActiveSync

This was first published in October 2010

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