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Published: 11 Dec 2012

Unified Communications (UC) can deliver cost savings, user productivity and business process improvements across many industry sectors. And there are many ways to get started with UC. Some UC investments build out from the desktop—email, instant messaging (IM)/presence or collaborative workspaces. Others build from the PBX system via single-number links to mobile devices, presence or conferencing. Some build from application software packages or portals. Another group is based on mobile devices. When the goal is to optimize business processes involving information workers (IWs), then the desktop environment is the most logical platform to deliver UC. For the past decade, email has been the predominant and growing business communications platform. Even after eliminating an estimated 70% of messages as spam, The Radicati Group Inc., a technology market research firm headquartered in Palo Alto, Calif., estimates that about 63 billion email messages are sent each day. This compares to about 13 billion phone calls per day. Radicati also forecasts that about 46 ... Access >>>

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