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OWA failures create "page not found" errors or prompt users for authentication info

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QUESTION POSED ON: 30 September 2002
Our Exchange Win2k/SP2 server running in native mode allows our users to use OWA really well -- most of the time. When it fails, however, the user gets either a "page not found" error or it prompts them for a user ID/password/domain. If they are prompted, they put in the proper information, but they are re-prompted over and over (and they don't get locked out). The "fix" is to restart the IIS admin service, which, in turn, restarts a bunch of subordinate services. Restarting the subordinate services individually does not work. Any ideas?

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It's regrettable that you have to fix this issue by restarting IIS. You shouldn't have to do that. Have you checked for memory leaks in inetinfo.exe? You might also try taking a network capture using Network Monitor during the time at which this problem manifests itself.

I also strongly recommend moving to the latest service packs for both Windows 2000 and Exchange. These include all necessary security updates and critical updates from Windows Update.


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