To continue reading for free, register below or login
To read more you must become a member of SearchExchange.com
');
// -->

By design, all messages delivered to BlackBerry devices must first exist in the Exchange mailbox of the user that the BlackBerry device is assigned to -- except in the case of SMS and PIN-based messages.
Are you sure that the messages in question are not SMS or PIN-based? PIN messaging allows BlackBerry devices to message each other directly, via the RIM network, without ever entering your Exchange organization. SMS messages, as well, would not travel through your Exchange organization. If the messages in question are neither SMS or PIN-based, you'll want to go back and reexamine the mailbox rules again to find the cause of this behavior. Beyond that, a call to RIM technical support may be in order.
Do you have comments on this Ask the Expert Q&A? Let us know.
Ask a mobile devices question in our IT forum.
|