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Configure BES to direct email from a new domain email address

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QUESTION POSED ON: 07 January 2009
One of the owners of my company is looking to set up a second domain email address. We have a BlackBerry Enterprise Server (BES), which directs email messages to his BlackBerry mobile device from the default domain email address. How can I configure the BES to direct email from the new domain email address?


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As long as both email addresses are assigned to the user's mailbox, there are no changes required in regards to the BES -- this is strictly an SMTP routing issue. You will need to ensure the proper MX records are established in your organization's external domain name system (DNS) zone to provide a destination for email messages sent to the new namespace.

You'll also need to configure the Exchange server to accept messages for that new namespace. Then you can configure the additional addresses on the mailboxes in question and you will be completely synced up.

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