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Reconfigure an existing Exchange Server user account for a new user

David Sengupta EXPERT RESPONSE FROM: David Sengupta

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QUESTION POSED ON: 12 February 2008
I have a new Exchange Server user who is taking the place of a former employee. Is there a way to rename the former employee's Exchange account for the new user, like you can with the User Manager tool in Windows Server 2003?

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EXPERT RESPONSE
Yes, this is possible. You can change the "display name" for the user account and add a new SMTP address to the mailbox account. Make sure you set the new mailbox account as "primary." You may want to keep the old SMTP address on that account or move it to a catch-all mailbox for terminated employees to make sure you don't bounce back email sent to the old SMTP address.

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Related information from SearchExchange.com:

  • Tip: Two approaches to handling departed users in Exchange
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  • Reference Center: Mailbox management tips and resources

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