Home > Ask the Microsoft Exchange Experts > Bradley Dinerman: Clients and Mobility Questions & Answers > Troubleshoot Microsoft Outlook email delivery problems
Ask The Exchange Expert: Questions & Answers
EMAIL THIS

Troubleshoot Microsoft Outlook email delivery problems

Bradley Dinerman EXPERT RESPONSE FROM: Bradley Dinerman

Pose a Question
Other Exchange Categories
Meet all Exchange Experts
Become an Expert for this site


Exchange Server tips, tutorials and expert advice
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


>
QUESTION POSED ON: 04 December 2007
We are using Microsoft Outlook to send and receive email. For the last two weeks, some Outlook email sent to one of our clients isn't getting delivered, while some email is being delivered to the client's spam/junk folder. We never received any non-delivery report (NDR) error messages. Also, we are unable to receive email.

>
EXPERT RESPONSE
You should verify that the recipient's spam filters (if they have any) aren't blocking and/or deleting your Outlook email messages.

As to your not receiving any email, this could occur for a myriad of reasons. You would need to verify that your Exchange server is configured correctly to receive email. You must make sure that your firewall is permitting the proper inbound SMTP traffic, and you need to make certain that your domain's DNS and MX record are correctly configured.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

  • Expert Advice: POP3 server filters all email into Junk folder as spam
  • Expert Advice: Problems sending and receiving email in Microsoft Outlook
  • Crash Course: Exchange Intelligent Message Filter
  • Reference Center: Microsoft Outlook tips and resources

  • Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


    RELATED CONTENT
    Microsoft Outlook
    Free tools keep Microsoft Outlook visible in Windows Vista
    Migrating .PST files to an Exchange Server information store
    Troubleshoot Outlook 2007 error 0X8004010F on Exchange Server 2007
    How to export Global Address List data to Microsoft Office Access
    Revised Outlook out-of-office (OOF) messages don't update in OWA
    Create a group policy to prevent .PST file storage in Exchange 2007
    Microsoft Exchange Server and Outlook email archiving FAQs
    Tool deploys customized Microsoft Outlook 2007 configurations
    Slipstreaming Microsoft Office 2007 deployments
    Does Exchange cached mode work with all versions of Microsoft Outlook?
    Microsoft Outlook Research

    Antispam Software and Spam Filtering
    Secure Edge Transport servers using the Security Configuration Wizard
    Create a global Safe Senders List in Exchange 2007 to filter spam
    Migrating antispam settings from Exchange 2003 to Exchange 2007
    The six-layered secret of effective Exchange Server email filtering
    Top 10 Exchange, Microsoft Outlook and OWA email security tips of 2007
    Microsoft Outlook and Exchange Server 2003 Email Security Guide
    Top 5 Exchange Intelligent Message Filter add-on tools
    Locate 'missing' SPF record on an external DNS domain
    Native Exchange Server 2003 antispam solutions
    Configure IMF's Gateway SCL to improve spam filtering
    Antispam Software and Spam Filtering Research

    Bradley Dinerman: Clients and Mobility
    Troubleshoot Outlook 2007 error 0X8004010F on Exchange Server 2007
    Revised Outlook out-of-office (OOF) messages don't update in OWA
    Configure a mobile device to receive POP3 email from Exchange Server
    Email sent to a PDA doesn't get saved in Exchange Server mailbox
    Does Exchange cached mode work with all versions of Microsoft Outlook?
    Synchronizing Apple iPhone email with Microsoft Exchange Server
    Outlook Web Access limitations using Exchange Server public folders
    Customizing an Outlook Web Access 2003 email signature
    How to verify Exchange Server email forwarding
    Can't send Outlook Web Access email after Internet Explorer 7 upgrade

    RELATED GLOSSARY TERMS
    Terms from Whatis.com − the technology online dictionary
    bacn  (SearchExchange.com)
    email bankruptcy  (SearchExchange.com)
    offline folder file  (SearchExchange.com)
    OST file  (SearchExchange.com)

    RELATED RESOURCES
    2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
    Search Bitpipe.com for the latest white papers and business webcasts
    Whatis.com, the online computer dictionary



    Search and Browse the Expert Answer Center
    Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
    Browse our Expert Advice

    HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsMultimediaWhite PapersIT Downloads
    About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
    SEARCH 
    TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

    TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




    All Rights Reserved, Copyright 2004 - 2008, TechTarget | Read our Privacy Policy
      TechTarget - The IT Media ROI Experts