Home > Ask the Microsoft Exchange Experts > Bradley Dinerman: Clients and Mobility Questions & Answers > Troubleshoot Microsoft Outlook email delivery problems
Ask The Exchange Expert: Questions & Answers
EMAIL THIS

Troubleshoot Microsoft Outlook email delivery problems

Bradley Dinerman EXPERT RESPONSE FROM: Bradley Dinerman

Pose a Question
Other Exchange Categories
Meet all Exchange Experts
Become an Expert for this site


Exchange Server tips, tutorials and expert advice
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


>
QUESTION POSED ON: 04 December 2007
We are using Microsoft Outlook to send and receive email. For the last two weeks, some Outlook email sent to one of our clients isn't getting delivered, while some email is being delivered to the client's spam/junk folder. We never received any non-delivery report (NDR) error messages. Also, we are unable to receive email.

>
EXPERT RESPONSE
You should verify that the recipient's spam filters (if they have any) aren't blocking and/or deleting your Outlook email messages.

As to your not receiving any email, this could occur for a myriad of reasons. You would need to verify that your Exchange server is configured correctly to receive email. You must make sure that your firewall is permitting the proper inbound SMTP traffic, and you need to make certain that your domain's DNS and MX record are correctly configured.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

  • Expert Advice: POP3 server filters all email into Junk folder as spam
  • Expert Advice: Problems sending and receiving email in Microsoft Outlook
  • Crash Course: Exchange Intelligent Message Filter
  • Reference Center: Microsoft Outlook tips and resources

  • Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


    RELATED CONTENT
    Microsoft Outlook
    Microsoft Outlook .PST file FAQs
    Tool exports messages from Microsoft Outlook to Unix .EML file format
    DetachPipe: Outlook add-in tool saves and restores email attachments
    Install the Outlook Connector to use Hotmail in Microsoft Outlook
    A few favorite Microsoft Exchange Server blogs
    Top tip of 2007: How to fix corrupt Microsoft Outlook calendar entries
    Can Outlook profiles share contacts using POP3 without Exchange?
    Control Microsoft Outlook .PST file size and usage via the registry
    Preview PDF files from Microsoft Outlook 2007 and Windows Vista
    Top 10 Microsoft Outlook and Outlook Web Access tips of 2007
    Microsoft Outlook Research

    Antispam Software and Spam Filtering
    Secure Edge Transport servers using the Security Configuration Wizard
    Create a global Safe Senders List in Exchange 2007 to filter spam
    Migrating antispam settings from Exchange 2003 to Exchange 2007
    The six-layered secret of effective Exchange Server email filtering
    Top 10 Exchange, Microsoft Outlook and OWA email security tips of 2007
    Microsoft Outlook and Exchange Server 2003 Email Security Guide
    Top 5 Exchange Intelligent Message Filter add-on tools
    Locate 'missing' SPF record on an external DNS domain
    Native Exchange Server 2003 antispam solutions
    Configure IMF's Gateway SCL to improve spam filtering
    Antispam Software and Spam Filtering Research

    Bradley Dinerman: Clients and Mobility
    Can't send Outlook Web Access email after Internet Explorer 7 upgrade
    Troubleshoot Outlook Web Access (OWA) login error: 'Access denied'
    Set Outlook calendar permissions for group to view private meetings
    Get Outlook meeting requests to show as tentative on user's calendar
    Outlook add-in saves copy of email to shared Sent Items folder
    OWA stops working from external network connection
    Monitoring Outlook Web Access usage via IIS log files
    OWA users can't open PDF attachments in Web browser
    Outlook Web Access 2003 configuration best practices
    Internet Explorer 7 causes Outlook Web Access issues

    RELATED GLOSSARY TERMS
    Terms from Whatis.com − the technology online dictionary
    bacn  (SearchExchange.com)
    email bankruptcy  (SearchExchange.com)
    offline folder file  (SearchExchange.com)
    OST file  (SearchExchange.com)

    RELATED RESOURCES
    2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
    Search Bitpipe.com for the latest white papers and business webcasts
    Whatis.com, the online computer dictionary



    Search and Browse the Expert Answer Center
    Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
    Browse our Expert Advice

    HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsWebcastsWhite PapersIT Downloads
    About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
    SEARCH 
    TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

    TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




    All Rights Reserved, Copyright 2004 - 2008, TechTarget | Read our Privacy Policy
      TechTarget - The IT Media ROI Experts