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Outlook add-in saves copy of email to shared Sent Items folder

Bradley Dinerman EXPERT RESPONSE FROM: Bradley Dinerman

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QUESTION POSED ON: 04 October 2007
I have access to an Exchange Server mailbox that I share with two other people. When we send or reply from this account, a copy of the email goes into our personal Exchange Server account, not the shared mailbox. Is there a way to have Microsoft Outlook put the copy of the email in the shared account's Sent Items folder, rather than in the personal account's folder?

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EXPERT RESPONSE
VIEW MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A.

Although this functionality is not readily supported in Exchange Server, there is a third-party utility that can solve this problem for you. Please take a look at IvaSoft's UniSent COM add-in for Outlook. (Special thanks to Microsoft MVP Sue Mosher for pointing out this Outlook utility in her newsgroup postings.)


MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:

This feature can also be enabled if you configure the shared account in your Microsoft Outlook first, and then add you own mailbox as an additional mailbox.

However one pitfall of this strategy is that ALL your sent email would then go into the shared mailbox's Sent Items. (So be careful when forwarding those Friday evening jokes!)

To work around this pitfall, I would create two Microsoft Outlook profiles as follows:

  1. For the first Outlook profile, configure the personal account as the primary account and make the shared account the secondary account.
  2. For the second Outlook profile, configure the shared account as the primary account and the personal account as an additional mail account.

—Mukul A.

******************************************

Do you know of any free add-ons or methods that solve this issue? The UniSent COM add-on is not free.
—Catalin C.

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Although there are for-sale products to accomplish this task, as Catalin indicated in her message, I haven't been able to find anything for free.

Here's another example of a product that requires a purchase:

http://www.lucatec.net/mask/index-en.php

Or here is some scripting code that might also do the job:

http://www.outlookcode.com/d/code/setsavefolder.htm
—Brad Dinerman, Exchange Server expert

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Related information from SearchExchange.com:

  • Expert Advice: Automatically move Outlook sent items to a specified folder
  • Learning Center: The Microsoft Outlook Toolbox
  • Reference Center: Microsoft Outlook tips and resources

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