EXPERT RESPONSE
First, you should verify that the users having this problem are running the latest version of Acrobat Reader, assuming that is the software in which you want to view the PDF files. Reinstalling the software, even if it is the latest version, may restore any configuration settings needed to view the file in the browser.
Additionally, you can manually check the PDF reader's preferences to verify its integration with the Web browser. In Adobe Acrobat Reader 8.0, go to Edit -> Preferences, and then select the Internet node from the left pane.
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Expert Advice: Problems viewing attachments in OWA
Tip: How to configure attachment blocking in Outlook Web Access
Learning Center: Troubleshooting Outlook Web Access
Reference Center: Outlook Web Access tips and resources
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