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Rule to forward email to a BlackBerry works sporadically

EXPERT RESPONSE FROM: Aaron Stuart

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QUESTION POSED ON: 28 August 2007
We set up a forwarding rule to send a copy of an email to a user's Blackberry device on our Exchange 2003 Windows Small Business Server. The forwarding rule seems to have stopped working properly. Only email sent internally reach the Blackberry (plus the odd external email).

I have tried forwarding to another external email independent of a Blackberry, but I get the same results. Do you have any suggestions?

EXPERT RESPONSE
It's difficult to comprehensively comment given the information provided so far. There could be one of a number of reasons why this is failing in your environment. The reference to an 'odd' email suggests that the unexpected behavior is sporadic in nature. As a rule of thumb, start with an analysis of the BlackBerry Messaging Agent logs with help from the appropriate technical support representative.

As an alternative, or as complementary information, you could also provide a copy of a 'good' message and 'bad' message in .MSG format for inspection. You can do this by locating the messages in Microsoft Outlook and then select File -> Save As.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

Expert Advice: Set up an alternate recipient to forward email to a BlackBerry

Expert Advice: Create a rule to forward internal email to a BlackBerry

Expert Advice: Create a server-side rule to forward email to a BlackBerry

Learning Guide: Exchange Server mobile device management

Reference Center: Mobile device tips and resources

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