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Error message appears after creating public folders in ESM

David Sengupta EXPERT RESPONSE FROM: David Sengupta

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QUESTION POSED ON: 30 August 2007
I've recently inherited an Exchange server. When I try to create new public folders in Exchange System Manager (ESM), I receive the following error message:

The HTTP service used by public folders is not available, possible causes are that public mail stores are not mounted and the information store service is not running.

I've checked the Microsoft Data Access Components (MDAC) versions and they are matched to 2.8.

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EXPERT RESPONSE
I'll need to know which version and service pack of Exchange Server you're running. If you're running Exchange 2000 Server, take a look at the Microsoft Knowledge Base Article "Exchange 2000 Service Pack 2 public folder management uses Hypertext Transfer Protocol Distributed Authoring and Versioning (HTTP-DAV)."

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Related information from SearchExchange.com:

  • FAQ: Exchange public folders
  • Crash Course: A tour of Exchange System Manager
  • Reference Center: Exchange public folder management resources

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