Home > Ask the Microsoft Exchange Experts > David Sengupta: Server Administration Questions & Answers > How to respond to an Exchange Server nondelivery status code of 5.4.0
Ask The Exchange Expert: Questions & Answers
EMAIL THIS

How to respond to an Exchange Server nondelivery status code of 5.4.0

David Sengupta EXPERT RESPONSE FROM: David Sengupta

Pose a Question
Other Exchange Categories
Meet all Exchange Experts
Become an Expert for this site


Exchange Server tips, tutorials and expert advice
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


>
QUESTION POSED ON: 01 May 2007
I have Windows Small Business Server (SBS) 2000. When Exchange 2000 server generates a non-delivery report (NDR), it doesn't deliver it back to the sender of that email message. Instead, it logs a message in the Event Viewer with the following text:

"A non-delivery report with a status code of 5.4.0 was generated for recipient rfc822;user@domain.com(Message-ID <432A0E35EE8AC546B8F53E66BC0A479D2669D1@server.domain..com."

I have my Exchange server configured to "Allow non-delivery reports." What else can I do?


>
You'll want to check your DNS using Nslookup as described in Microsoft Knowledge Base Article 284204 "Delivery status notifications in Exchange Server and in Small Business Server." This is essentially a name resolution issue.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

  • Expert Advice: Verify MX records to track email delivery problems
  • FAQ: Exchange Server non-delivery reports
  • Tip: Properly formatting local DNS entries
  • Reference Center: Exchange non-delivery report tips and resources

    		•

    Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google



    RELATED CONTENT
    Small Business Server
    Exchange Mailbag: POP3 settings and Outlook issues
    Exchange Server 2003 collects email from only specific POP3 domains
    Prevent duplicate appointments in Microsoft Outlook 2003 calendar
    Problems with email spoofing on SBS 2003
    Upgrading from Small Business Server (SBS) 2003 to Exchange Server 2007
    Configure a POP3 connector to receive external email on SBS 2003
    Connecting an Apple iPhone to Exchange Server on Windows SBS 2003
    Configure SMTP connection limits in Exchange Server 2003 and SBS
    Windows SBS and Exchange Server security configuration best practices
    Migrating mailboxes from Exchange Server 5.5 to Windows SBS 2003

    David Sengupta: Server Administration
    Show hidden email addresses in a GAL on Exchange Server 2003
    Message date and send times showing incorrectly in Outlook and OWA
    Changing email address formats in Exchange Server 2003
    Should you remove .STM files from Exchange Server 2003?
    Exchange users receiving email addressed to legacy users
    Pushing a public calendar out from a private Exchange account
    Import and export .PST files in Exchange Server 2007
    Editing Exchange Server public folder permissions
    Search and index Microsoft Outlook 2007 public folders
    Troubleshooting Microsoft Exchange Server Event ID error 6009

    Legacy Microsoft Exchange Servers
    Troubleshooting Outlook calendar errors on a BlackBerry device
    How to move Exchange 2000 to new server hardware
    Migrating mailboxes from Exchange Server 5.5 to Windows SBS 2003
    Remove Exchange 5.5 servers from a mixed mode Exchange environment
    Error 1053: Exchange System Attendant service could not start
    Solve server problems with the Exchange Troubleshooting Assistant tool
    Best approaches for upgrading Exchange 5.5 to Exchange 2000 or 2003
    Move mailboxes to Exchange 2007 after Windows upgrade
    Third-party tools that modify NDRs for oversized email
    IP address changes for an Exchange 2000 recovery server
    Legacy Microsoft Exchange Servers Research

    RELATED GLOSSARY TERMS
    Terms from Whatis.com − the technology online dictionary
    E2K  (SearchExchange.com)

    RELATED RESOURCES
    2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
    Search Bitpipe.com for the latest white papers and business webcasts
    Whatis.com, the online computer dictionary



    Search and Browse the Expert Answer Center
    Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
    Browse our Expert Advice



    Outlook Web Access (OWA) Tips and Advice
    HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsMultimediaWhite PapersIT Downloads
    About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
    SEARCH 
    TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.

    TechTarget Corporate Web Site  |  Media Kits  |  Site Map




    All Rights Reserved, Copyright 2004 - 2009, TechTarget | Read our Privacy Policy     		  TechTarget - The IT Media ROI Experts