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Outlook Web Access won't let user reply to messages

EXPERT RESPONSE FROM: Patricia Guerrero

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QUESTION POSED ON: 17 October 2006
Suddenly, a user's Outlook Web Access (OWA) won't let him reply. He gets a blank screen with a little x in a box -- almost as if it's a pop-up being blocked. He can access OWA and open his email but can't reply. This happened after he downloaded and then uninstalled WinFixer. Can you help?

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VIEW MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A.

First, delete cookies, history and temp files. Then check to see if the pop-up blocker is turned on. If it is, turn it off. Add the OWA address to the allowed sites under settings for the pop-up blocker and test. Is the Windows Firewall turned on? Check for spamware as well. If the user is still experiencing problems, you should try closing any running applications and retest.

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This fix for Exchange Server is the most common available.
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