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Outlook Web Access won't let user reply to messages

EXPERT RESPONSE FROM: Patricia Guerrero

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QUESTION POSED ON: 17 October 2006
Suddenly, a user's Outlook Web Access (OWA) won't let him reply. He gets a blank screen with a little x in a box -- almost as if it's a pop-up being blocked. He can access OWA and open his email but can't reply. This happened after he downloaded and then uninstalled WinFixer. Can you help?

EXPERT RESPONSE
First, delete cookies, history and temp files. Then check to see if the pop-up blocker is turned on. If it is, turn it off. Add the OWA address to the allowed sites under settings for the pop-up blocker and test. Is the Windows Firewall turned on? Check for spamware as well. If the user is still experiencing problems, you should try closing any running applications and retest.

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Related information from SearchExchange.com:

Expert Advice: Forward/reply options for OWA messages

Tip: OWA may malfunction with some firewalls

Tip: Troubleshooting OWA problems

FAQ: Outlook Web Access

Learning Center: Troubleshooting Outlook Web Access

Reference Center: Outlook Web Access tips and resources

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