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Restricting mailbox access in Exchange 5.0 and Microsoft Outlook 2002

Richard Luckett EXPERT RESPONSE FROM: Richard Luckett

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QUESTION POSED ON: 26 July 2006
We are using Exchange 5.0 and Microsoft Outlook 2002. In my organization everyone can see each other's mailboxes using File -> Open -> Other user's folder. How can I restrict this?

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EXPERT RESPONSE
I have to be honest here. I don't even have an Exchange 5.0 server around anymore to verify the setting location for you. However, it should be very similar to Exchange 5.5. There are three locations for the administrative tool (Admin.exe) that control access: the Organization container, the Site containers, and the Configuration (Config) container. You should view the permissions on each of these containers to verify that only the Users and Groups that should have permissions to these containers do. If you see a group like Domain Users or Everyone with permission like Service Account Admin, then you know something is wrong.

Another setting to look at is the Search option. If it has been changed from its default value of None, this can affect mailbox access. Usually the symptom is restricted access. However, if the Everyone group is giving search rights, then that does have the potential to give all users some level of access to every mailbox.

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Related information from SearchExchange.com:

  • Expert Advice: Viewing another user's mailbox
  • Expert Advice: Who has full mailbox access?
  • Tip: Protect mailbox confidentiality
  • 15 tips in 15 minutes: Managing recipients and distribution lists
  • Reference Center: Exchange permissions and authentication resources

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