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Store terminates unexpectedly after attaching documents via OWA

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QUESTION POSED ON: 27 March 2006
I have an Exchange 2000 server (SP3 with post rollup and patches), with Outlook Web Access (OWA) on Windows 2000 SP4. When a user tries to attach a document via OWA, the store terminates unexpectedly. This just started last week for no apparent reason. What am I missing?

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Have you installed any software recently that may be conflicting with Exchange Server? Antivirus program updates can cause the server to become unstable. Check the event logs for application and system errors and research the Event ID numbers. Monitor your server's memory and processes running to eliminate hardware issues.

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Related information from SearchExchange.com:

  • FAQ: Outlook Web Access
  • Learning Center: Troubleshooting Outlook Web Access
  • Tip: Resource for troubleshooting Exchange Event IDs
  • Reference Center: Outlook Web Access tips and resources

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