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It sounds like the Outlook address book service is not associated with the users Outlook MAPI profile.
If you are using Outlook 2003, you would need to do the following:
- Go to Start -> Programs -> Control Panel -> Mail -> Show profiles -> Select profile -> Properties -> E-mail accounts.
- After that, verify that the Outlook address book service is present. If there is one there, you should remove and then add.
Wingra support is best reached by sending an e-mail to support@wingra.com. They are very responsive when it comes to customer issues in the field. (Disclaimer: I work for Quest Software, which acquired Wingra in 2005.)
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