QUESTION POSED ON: 20 April 2005
I have Exchange Server 2003 SP1. The OS is Windows 2003 with its latest update. The server has four stores for four e-mail domains. The clients are connected as POP3/SMTP accounts, not Exchange ones. The problem is that, with some users, the e-mail stops at receiving the first message in Microsoft Outlook 2003 SP3 (all clients have that). The e-mail just stops at receiving message 1 of XX. The problem is happening with small and big e-mails. If the user uses Outlook Web Access, he/she can see all e-mails without any problem. Another problem that happens is that some of users are receiving duplicates of the e-mails whenever they click the Send/Receive button.
Till now, the only solution I could think of was to move the mailbox to another store. When I did that, it would be OK temporarily. But the problem still keeps happening again and again.
After it takes too much time trying to receive the first e-mail (some start receiving and then stop; the number varies from user to user), the user receive the following error message in Outlook:
"Task 'mail.xxxx.xx - Receiving' reported error (0x8004210A): 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."
I turned off all the computers and tested for one user and it is the same. As I told before, it is happening for certain user accounts, not for one person this time and for someone else the next time. The antivirus is Trend Micro Server Protect and Trend Micro Scan Mail for MS Exchange. I have tested these products before and I had never have had any problems.
I have tried downloading the e-mails using different computers for the account and different Internet connections, but the result is the same. Please help.
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