Home > Ask the Microsoft Exchange Experts > Archive: Server Administration Questions & Answers > Mailbox store mounting problems
Ask The Exchange Expert: Questions & Answers
EMAIL THIS

Mailbox store mounting problems

EXPERT RESPONSE FROM: Archive

Pose a Question
Other Exchange Categories
Meet all Exchange Experts
Become an Expert for this site


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


>
QUESTION POSED ON: 21 March 2005
I am a beginner in the Exchange administration field, and I am trying to set up Exchange Server 2000 in my private network. I have created a mailbox store under the default first storage group and set all the properties. But that mailbox still has a red arrow facing down and it is not mounting. The error message appearing is: "The MS Exchange information store is not available." I tried to install Exchange SP3, but the problem still will not resolve. What can I do to solve this?

>
Has this store ever mounted? If not you may have a replication issue in your environment. Otherwise, un-mountable mailbox stores are typically due to insufficient available disk space or, less frequently, inconsistent database files.

The first thing I would recommend would be to check the properties (right-click on the mailbox store object in Exchange System Manager and verify the database path location. Is it where you expect/want the database files to be?And, is there actually enough free space in the volume?

On the same topic, if you have been running tests (MS Loadsim initializations or runs, for example) you may have run out of space on your logs volume. This situation will also result in a dismount of all mailbox stores within an Exchange storage group.

With regard to transaction logs, check the space available for the path specified under the "General" tab of the properties of the storage group ("default first storage group"). In a non-production environment, the stores are generally not backed up. Thus, the transaction logs are not truncated and fill the available space on the volume. If you find your logs volume is out of space, you can enable circular logging (not recommended for a production mailbox environment), or run a backup of Exchange, which will truncate the logs and should then permit you to mount the store.

If there is enough free space in database and logs volumes, retry the store mount and then take a look at the Exchange server's application and system event logs for any errors/warnings around the time you retried the mount for troubleshooting hints.

Next, I would suggest checking the store database for consistency, as a torn or otherwise broken database will cause mount problems.

Microsoft has a utility for this verification. More information about what this utility does and how to run it is available here.

If you're still having problems, please let me know and we can dive a bit deeper into your environment.


Do you have comments on this Ask the Expert question and response? Let us know.


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   



RELATED CONTENT
Microsoft Exchange Server Mailbox Management
Delivering email between Exchange server test and production domains
Microsoft Outlook error message: 'Mailbox Size Limit exceeded'
Restoring user accounts and mailbox links in Active Directory
Problems receiving email from outside a Exchange Server 2003 domain
Best practices for moving mailboxes in Exchange Server
Exchange admins: Is it time to rethink your email address policy?
Exchange Server 2003 collects email from only specific POP3 domains
Troubleshoot 'System Attendant' error messages in OWA
Relocating Outlook email messages on a hosted Exchange 2007 server
Restore contacts from an Exchange public folder

Microsoft Exchange Server Administration Tools
An introduction to the Exchange Remote Connectivity Analyzer tool
Prevent Microsoft Outlook 2007 from hanging when forwarding email
Testing Unified Messaging connectivity in Exchange 2007
Microsoft Exchange Server 2007 performance tutorial
How to custom-configure a Microsoft Outlook 2007 install using OCT
Top Exchange Server performance monitoring and troubleshooting tools
Search and index Microsoft Outlook 2007 public folders
Executing an .MSP customization file in Microsoft Outlook 2007
Using the NTBackup tool for Exchange Server backup and recovery
Tools to bulk modify Active Directory users in Exchange Server 2003
Microsoft Exchange Server Administration Tools Research

Archive: Server Administration
Duplicate public folders multiplying out of control
The difference between backups and archives
Save all users' mailboxes as .PST files
Send/Receive errors with Exchange Server 2003 SP1
Exchange server being used as an open relay
Best practice for getting mail from ISP to SBS/Exchange 2003
Can't log into OWA using Exchange 5.5 domain name
Creating a hot swappable backup file for Exchange
Disallow viewing of other users' inboxes in Exchange 2000
How to designate NDR recipients using Exchange System Manager

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
bounce e-mail  (SearchExchange.com)
messaging server  (SearchExchange.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice



Outlook Web Access (OWA) Tips and Advice
HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsMultimediaWhite PapersIT Downloads
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Site Map




All Rights Reserved, Copyright 2004 - 2009, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts