EXPERT RESPONSE
Use the Microsoft Exchange 5.5 Administrator program and the Directory Export command to export the Global Address List. From there, use Outlook's Import/Export option to import the .csv file into Outlook.
You will need to keep the contents refreshed for your users and explain to them the import process. For more information, see KB article 149447, How to Perform a Directory Export of the GAL, and KB article 155414, Bulk Import/Export FAQ.
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