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System attendant service problems

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QUESTION POSED ON: 02 November 2004
We have an Exchange 2000 Server. The system attendant service is automatically stopped by itself. Due to this, the information store service is also stopping by itself. I am manually re-starting the services and after some time it is again stopping itself. What is causing this?

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EXPERT RESPONSE
I have seen quite a number of cases where a system attendant service that is stopping silently like yours is related to not keeping an Exchange 2000 Server current with service packs and hotfixes.

Do you have the latest service packs and hotfixes installed on your Exchange 2000 servers? You should have the Exchange 2000 Server post-service pack 3 rollup fix installed, as a minimum. This fix is described in Microsoft Knowledge Base Article 813840 "XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup" and the fix can be downloaded here. Make sure you are running the March 24, 2003 version of this hotfix and not the earlier version (the hotfix was re-released).

Applying this rollup hotfix should resolve your problem. If it doesn't, let us know and we'll follow-up some more.


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