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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Understanding hosted Exchange options

        Now that more IT admins are getting comfortable with the idea of hosted Exchange, the next challenge is deciding on the best approach to the cloud, and the best provider. In years past, the hosted Exchange market was mostly controlled by third-party vendors, but with Office 365, Microsoft is a strong contender as well. This handbook explores the competition between Microsoft and third-party hosted Exchange vendors, as well as how to make a realistic evaluation of vendors’ offerings based on a company’s specific needs. Other sections cover the pros and cons of fully hosted Office 365 and the potential advantages of opting for a hybrid approach to the cloud. Readers will be able to decide if it’s wise for their company to move everything off-premises or if they need to develop a more gradual strategy to reduce risk and costs.

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      • Virtualizing Microsoft Exchange Server

        While virtualizing Exchange Server can reduce operational costs, improve flexibility and consolidate resources, a proper plan is necessary in order to avoid potential complications. One question many shops contemplate is whether to choose Microsoft technology and virtualize with its Hyper-V platform, or to go with VMware’s more established vSphere. Another possibility is Citrix XenServer, which may appeal to smaller IT shops looking for a good price.

        This handbook cuts through biases about the various platforms to help readers make a realistic evaluation of the pros and cons of each, whether they’re using Exchange 2013 or older versions. Readers will learn about specific steps to take and particular trouble spots to avoid on the way to a successful virtualization of one of their organization’s most essential applications.

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      • Mastering Exchange virtualization for VMware

        Virtualization is a great way to consolidate resources and save precious capital, but messaging administrators still need to keep a close eye on performance and scalability. Not only is VMware the dominant virtualization platform, but it works very well with Microsoft Exchange Server 2010, so many organizations are considering it over Hyper-V. In this handbook you'll learn about best practices for Exchange virtualization, including admin tips on the best ways to deploy Exchange on a VMware infrastructure, managing storage and troubleshooting performance.

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      • Help with Office 365, mobile devices, Exchange security

        November 2011, Vol. 11

        Includes:
        • Six commonly overlooked Exchange security vulnerabilities
        • Exchange Online mobile device support: A comprehensive look
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      • The many paths to Exchange 2013

        Exchange 2013 offers features that could benefit administrators and make the idea of hosted Exchange more appealing. We look at how to install and deploy Exchange 2013 and how to address problems that will likely arise in the upgrade process.

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      • Email archiving: Planning, policies and product selection

        Get the fundamentals of email archiving from start to finish in this e-book, “Email archiving: Planning, policies and product selection.” Each chapter guides IT managers through the individual phases of the email-archiving project process.

        Email archiving, like any other IT project, requires a fully developed plan. Chapters feature information on creating an email archiving roadmap, defining email archiving policy, analyzing email archiving features, improving storage management and selecting a product.

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      • Email lifecycle planning for Exchange Server

        April 2009, Vol. 1

        Includes:
        • The importance of lifecycle planning for Exchange email archives
        • Part 1: Exchange Server 2007 requirements
        • Obtaining and verifying SSL certificates in Exchange Server
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      • Who's reading your email?

        July 2011, Vol. 10

        Includes:
        • Five steps to preparing for Exchange virtualization failures
        • Exchange 2010 auditing tools to track admin, end-user behavior
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Featured E-ZINES on searchExchange.comView all >>

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • Exchange Insider

    SearchExchange.com's Exchange Insider E-Zine gives IT professionals the tools they need to maintain performance, scalability and email storage in Exchange environments – offering a comprehensive look at Exchange Server administration.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

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  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS