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Microsoft pulls buggy Exchange 2010 update

Microsoft has pulled one of the Exchange updates released this week after customers reported connectivity issues.

Exchange Server 2010 SP3 Update Rollup 8, which was one of four Exchange updates released on Tuesday, was pulled because of connectivity issues to Outlook, the company said in a blog post. Customers were having trouble connecting to Outlook 2010 after they installed the update.

Customers who already installed the update should roll it back and wait to install it until a revised version is released, Microsoft said. The company did not give a timeframe for when a fix would be delivered.

Exchange MVP Michael Van Horenbeeck, who wrote about the Exchange updates released on Tuesday, said it was unfortunate that the update had to be withdrawn because of a bug that wasn’t discovered in Microsoft’s testing process. Microsoft does some elaborate testing, but he thinks this pulled update shows that the company struggles to test all customer scenarios.

“On the other hand, this bug affects a pretty common functionality in Exchange 2010: Outlook Connectivity,” Van Horenbeeck said. “I’m not sure why this exception was not caught as I would think that basic Outlook Connectivity testing is one of the first things in a test plan.”

However, Microsoft was right to quickly react to the problem and pull the update in a short time frame, Van Horenbeeck added.

What do you think of the pulled Exchange update? Have you been affected? Let us know in the comments or on Twitter @ExchangeTT.

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