Q

Why can't I install Outlook Web Access?

I'm running a NT 4.0(sp6) server with Exchange 5.5(sp4). Outlook Web Access was not initially installed. I'm trying to add OWA now, when I run setup, select OWA, the system sits for a while and returns "Failed while attempting to remove Outlook Web Access." This first occured under 5.5(sp3) so I tried installing sp4, but no change. Got any ideas about what's going on?
Are you by chance getting error 0xc0020002? If so, this means "System cannot find the file specified." I would first run Setup and then choose Reinstall. This will get the missing file(s) onto the drive. Then, re-run setup again and add OWA. Then, reapply SP4 for Exchange. If that doesn't work, try this: 1. Start Registry Editor (Regedt32.exe). 2. Locate and click the following key in the registry: HKEY_LOCAL_MACHINESoftwareMicrosoftExchangeSetupWeb Connector 3. On the Edit menu, click Delete. 4. Quit Registry Editor. 5. Run setup and add OWA.
This was first published in December 2001

Dig deeper on Outlook Web Access

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

SearchWindowsServer

SearchEnterpriseDesktop

SearchCloudComputing

SearchSQLServer

Close