Q

Why are there extra folders in Outlook upon startup?

When one of my users opens up his Outlook, there are extra Inbox, Outbox and Deleted Items folders. When I right click on the folders, "Delete Folder" is not an option. Also, when Outlook is launched it opens with the wrong Inbox displayed, despite having Inbox selected in the options. The correct folders show up fine once Outlook opens and then selected in the Outlook bar. What has happened and how do I fix it?
There could be a couple things going on here. It might be something as simple as a corrupt mail profile. So, you might first try going into Control Panel | Mail and creating a new mail profile for this user.
This was first published in December 2002

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