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User cannot access Exchange public folder subfolders

We have a Windows XP machine running Microsoft Outlook 2003. The Exchange server is 2000. When User X logs on and executes Microsoft Outlook, he is unable to access Exchange 2000 public folder subfolders. However, when I log on to User X's Windows XP and Outlook 2003 machine, I can access Exchange 2000 public subfolders without issue. It seems to be an Access Control List (ACL) or MAPI problem, but where do I look?

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Use Exchange System Manager to check the Security tab of the properties for the problematic Exchange public folder(s). Ensure the user who couldn't access the public folders is either explicitly (i.e., account listed) or implicitly (i.e., group membership) granted access.

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Related information from SearchExchange.com:

  • Expert Advice: Propagating permissions to all public folder subfolders
  • Expert Advice: Pulling a public folder permissions list
  • Exchange Admin 101: Introducing public folders
  • FAQ: Exchange public folders
  • Learning Guide: An administrator's guide to Exchange Server public folders
  • Reference Center: Exchange public folder management tips and resources
  • This was first published in August 2006

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