Q

Troubleshooting the red X in email messages in OWA

SearchExchange.com expert Patricia Guerrero helps an Exchange Server administrator troubleshoot why a red X might appear in the message field when trying to compose an e-mail in Outlook Web Access.

When one of my user's accesses his work e-mail from his home computer using Outlook Web Access, the box where you

type a message (for a new e-mail or in response to an e-mail) shows a red X, and he cannot type in it. The other fields (To, Cc, Bcc, Subject) operate normally. Do you have any suggestions?

He also found this situation in calendar view. When creating a new appointment, the red X is in the bottom box where you can enter a note about the appointment. The rest of the calendar fields are fine.

If you just upgraded to Exchange 2003, check that your user is running the latest Internet browser and has the latest updates for it. You can also try to re-register the following Dynamic Link Libraries (DLLs) and OCX.

Go to File -> Run and type the following commands separately:

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"

regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"

regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"

MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:

I have been struggling with this problem -- the red X in email messages --  for a while now. I ran the suggested regedit commands in this order:

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll" 

regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"

regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"

Voila! Problem gone! No reload, re-install or anything like that.

Fantastic -- thanks ever so much for the help.

Marc B.

******************************************

This is a fairly common problem. I have spent hours on searching the Internet for a solution, but regretfully haven't found one. I am working at home and I'm using Microsoft Office Outlook Web Access (OWA) for Exchange Server 2003, Internet Explorer 6.02, SP2, and Windows XP Pro with all the latest updates.

The OWA GUI looks exactly how it should. I can open e-mail and it looks OK. The only actions I cannot perform are Reply, New and Forward. I am also getting the "red X" in the text area.

I tried the sequence below, but it didn't help.

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Trieditdhtmled.ocx"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx

I also tried disabling Spysweeper, Realtime Protection, Kaspersky, etc.

Nothing has helped. OWA works fine at the office though. Any further suggestions?

By the way, I am also using Firefox. The OWA GUI is really horrible and simple -- some things are not properly working, but Reply, Forward and Create work. (However, I do not prefer the Firefox-OWA combo.) Does this have something to do with HTML?
Marcel W.

******************************************

Apply the 831464 hotfix. Check the version of the W3core.dll -- if the file is older than 6.0.3790.99, then you need to apply it.
Patricia Guerrero, Clients and Mobility Expert

******************************************

In my case, the Microsoft plug-in DHTML Edit Control Safe for Scripting was missing. After a fresh install of Windows, this plug-in showed up and the red X in email messages issue was solved.

Frankly, I would not know how to install this 'manually', i.e. without having to reinstall Windows XP. If this is a separate installation, it might be an easier solution to some red X/email problems.
Marcel W.

******************************************

I had the same issue with Internet Explorer (IE) 6.0. I managed to reinstall IE with my Windows XP installation CD. Here are the directions:

  1. Go to the folder WINDOWSINF.
  2. Look for the file ie.inf.
  3. With your Windows XP CD in your drive, right-click that file.
  4. In the Context Menu, choose the option Install.
  5. Follow the steps provided.

Make sure to overwrite all files even if they're older ones. You should also make sure that the installation program is copying files from your CD and not from your hard drive.

I tried other ways to reinstall IE 6.0 and I also tried installing Internet Explorer 7, but neither solved my problem.

This worked for me; I hope it works for you.
Santiago R.C.

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This was first published in February 2006

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