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Setting account lockout settings

I have two users who are attempting to sign into Exchange via the Outlook client, and when they type their password incorrectly Exchange locks their domain account. We have a group policy that sets the account lockout threshold to 3. We have played with the number and 7 seems to be the smallest number that does not lock the user account. The domain controllers are both Windows 2000 Server and have SP4. If I use Outlook Web Access I do not have this problem. Both machines use Windows XP. Do you have any suggestions on what can be done to fix this issue?

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Change the Reset account lockout counter. This determines the number of minutes that must elapse after a failed logon attempt before the counter is reset to 0 bad logon attempts. The range is from 1 minute to 99,999; this must be less than or equal to the account lockout duration.

This was first published in September 2004

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