Ask the Expert

Problems receiving email from outside a Exchange Server 2003 domain

Dear David Sengupta: I've set up an Exchange 2003 server and am able to send email outside of my domain, but am not able to receive mail. Is there a particular setting that I need to change in order to receive external email?

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To receive email, the public Domain Name System servers will need to know the IP address of your externally-accessible SMTP gateway. This means you need to have your Internet Service Provider (ISP) set up a Mail eXchanger (MX) record for your domain. Once this is done -- barring any configuration issues on your end -- your mail should start flowing inbound.

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This was first published in July 2009

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