Ask the Expert

Problem with OWA GUI on Exchange Server 2003 and IIS 6.0

I just read "No graphical user interface after OWA login." I am having the exact same Outlook Web Access (OWA) GUI problem on Exchange Server 2003 and Internet Information Services (IIS) 6.0. I searched for hotfix 828847, but it doesn't seem to be installed. I don't know what went wrong and I'm really stuck now.

    Requires Free Membership to View

This may occur for various reasons depending on the version of Exchange Server that you are running, but most typically for configuration changes that occur in IIS or in the permissions of the OWA directories.

I have found that a reapplication of the latest service pack usually corrects the problem, or sometimes even a simple reboot of Exchange Server. You can also check out Microsoft Knowledge Base article 298513, Removal of application mappings may cause an HTTP 404 error in Outlook Web Access -- although that is specific to Exchange 2000.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from

  • Tip: IIS 6 file corruption flaw impairs OWA
  • Tip: Troubleshooting IIS-related OWA problems
  • Reference Center: Internet Information Server (IIS) resources
  • Reference Center: Outlook Web Access tips and resources
  • This was first published in May 2007

    There are Comments. Add yours.

    TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

    REGISTER or login:

    Forgot Password?
    By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
    Sort by: OldestNewest

    Forgot Password?

    No problem! Submit your e-mail address below. We'll send you an email containing your password.

    Your password has been sent to: