Ask the Expert

.PST file error: 'The operation failed. An object could not be found'

I use Microsoft Outlook 2002 and share the Contacts folder as a .PST file between my PC and another PC running Microsoft Outlook 2000 through the export/import command. Suddenly, Outlook 2002 does not want to export the Contacts folder anymore. It responds with the error message: "The operation failed. An object could not be found." Any idea what could have caused this and what to do?

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This problem sounds similar to one experienced by some Microsoft Outlook 2000 users, in which Microsoft Outlook can no longer "find" the .PST file. Try the resolution described in Microsoft Knowledge Base article 292022, "Error Message: Object not found when you remove .PST." Make certain to backup all data and registry keys first.

If that does not work, try uninstalling and reinstalling Microsoft Outlook (just in case the problem is with the application itself rather than with your specific profile).

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This was first published in February 2007

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