Ask the Expert

Outlook Inbox is empty after MS Office upgrade

We recently upgraded MS Office 2000 Standard Edition to MS Office 2003 Standard Edition. Now the Inbox in Microsoft Outlook is empty, though folders and messages in the folders within the Inbox are visible. We are connecting to a Exchange 2000 server. The Inbox messages are visible on the same machine using Outlook Web Access.

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Make sure you have a backup of the mailbox. Go to Outlook profiles by going to Settings -> Control Panel -> Mail -> Show Profiles. Select the name from the profile list and click on Properties -> E-mail Accounts -> View or Change -> Change -> More Settings. Click Advanced and make sure that Cached Exchange mode is NOT checked. If it is, uncheck it and save the profile. You may need to delete the profile and create a new one.


I have been having the exact same problem, and this solution offered is not helping. I've tested it on 17 accounts, and I've had the problem on 9 of those 17. I've also noticed that the issue is occurring on only Microsoft Outlook 2003, not Outlook 2000 and 2007.
— Dominique J.

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Related information from the TechTarget Windows Network:

  • Crash Course: Microsoft Outlook
  • Reference Center: Microsoft Outlook

  • This was first published in October 2005

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