Given that you applied the patch and are still have the same issue, it could be one of three things:
- You were not really experiencing the issue described in the KB, but instead were experiencing an issue with the same symptoms but with a different cause.
- You really were experiencing the issue but the patch installation was not complete and therefore you are not seeing the fix in your environment.
- You really were experiencing the issue but the patch does not correct it in all cases.
First, I would examine the file system on your OWA server and verify that the versions of the files listed in 818709, are correct and installed on your system. If they are, you might want to contact Microsoft and let them know that the patch did not resolve your problem.
As an aside, you should never have to reboot a system to get IIS to recycle. First, if IISRESET does not work you, you can always kill the INETINFO process, which would cause IIS to restart itself. The rule to remember here, though, is never kill IIS after making any changes to your metabase. Doing so could not only lose those changes, but also trash your metabase.
This was first published in April 2004