When customers call Microsoft Product Support, and the end result is that a bug or security vulnerability in the OS or application is identified, the support engineers work with the programmers to develop a Quick Fix Engineering (QFE) solution to the problem. Typically, only the customer that has reported this problem will have access to these files. QFEs can also come from developers after the products have been released to market...
to correct known issues. The next step is to take the most serious of these QFEs and post them as hotfixes. All hotfixes are documented. The name of the hotfix is derived from the Knowledge Base article used to document the fix.
Ultimately, when Microsoft, in conjunction with a group of beta testers and partners, has had a chance to regression test the hotfixes, a Service Pack will be issued. Service Packs are collections of regression-tested hotfixes.
Do you have comments on this Ask the Expert question and response? Let us know.
Related Q&A from Richard Luckett
When you're stumped on how to track email items following a central mailbox move, fix the dilemma by knowing what happens to items in mailboxes when ...continue reading
You can pull out the big guns to manually remove what's left of your failed Exchange Server from Active Directory, but it's best to consider ...continue reading
There are a number of actions to take to implement OWA security, including obvious ones like creating strong password policies. Admins should also ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.