When customers call Microsoft Product Support, and the end result is that a bug or security vulnerability in the...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
OS or application is identified, the support engineers work with the programmers to develop a Quick Fix Engineering (QFE) solution to the problem. Typically, only the customer that has reported this problem will have access to these files. QFEs can also come from developers after the products have been released to market to correct known issues. The next step is to take the most serious of these QFEs and post them as hotfixes. All hotfixes are documented. The name of the hotfix is derived from the Knowledge Base article used to document the fix.
Ultimately, when Microsoft, in conjunction with a group of beta testers and partners, has had a chance to regression test the hotfixes, a Service Pack will be issued. Service Packs are collections of regression-tested hotfixes.
Do you have comments on this Ask the Expert question and response? Let us know.
Dig Deeper on Spam and virus protection
Related Q&A from Richard Luckett
Some folders in a mailbox on Exchange Server 2013 are not showing up on the folder list in the OWA virtual directory but do appear in other views.continue reading
We have a Client Access Server and Mailbox Server on Exchange 2013 and we want to install an Edge Transport role on another machine. I joined the ...continue reading
How can I enable Outlook Anywhere to allow internal use for all users and external use for only some users in Exchange 2013?continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.