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HTML messages received as an attached text file

I have a very unique problem with my Microsoft Exchange 5.5 server. I receive some mails sent as an HTML format but I receive it as a text file attached (all junk) I crosschecked all my settings with my other branch office Exchange Server 5.5. All the settings seem to be fine. However, I still get a few mails as a text attachment. In one case, I saw that my Exchange server was not able to convert a message that was Base64 encoded. The message that appears in the mail message is "The Microsoft Exchange Server received an Internet message that could not be processed. To view the original message content, open the attached message." Can you help me resolve this problem?

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There are a couple of reasons that this could be happening. The most common causes are extra characters at the end of a Base64 sequence. For more information on this issue, see the following Microsoft Knowledge Base article:

This was first published in July 2001

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