Q

External email is not forwarding to BlackBerry accounts

External email that isn't forwarding to BlackBerry accounts can be a headache. But if you qualify for BlackBerry Internet Service, you may be in luck.

I just read the article " Forwarding email from Exchange Server to an external email address," and we have a similar problem. Our external email doesn't forward to BlackBerry accounts, but internal email forwards just fine. We have Exchange 2000 Server. How can we fix this problem?
It's difficult to comprehensively comment given the information provided so far. Given you're a BlackBerry user who is providing network and system service for a network carrier, you're afforded the benefits of BlackBerry Internet Service (BIS). Refer to this BlackBerry Internet Service guide for more details.

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Related information from SearchExchange.com:

  • Expert Advice: Set up an alternate recipient to forward email to a BlackBerry
  • Expert Advice: How to forward email to an external mailbox
  • Learning Guide: Exchange Server mobile device management
  • Reference Center: Mobile device tips and resources
  • This was first published in August 2007

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