Ask the Expert

External email is not forwarding to BlackBerry accounts

I just read the article "Forwarding email from Exchange Server to an external email address," and we have a similar problem. Our external email doesn't forward to BlackBerry accounts, but internal email forwards just fine. We have Exchange 2000 Server. How can we fix this problem?

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It's difficult to comprehensively comment given the information provided so far. Given you're a BlackBerry user who is providing network and system service for a network carrier, you're afforded the benefits of BlackBerry Internet Service (BIS). Refer to this BlackBerry Internet Service guide for more details.

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Related information from

  • Expert Advice: Set up an alternate recipient to forward email to a BlackBerry
  • Expert Advice: How to forward email to an external mailbox
  • Learning Guide: Exchange Server mobile device management
  • Reference Center: Mobile device tips and resources
  • This was first published in August 2007

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