Q

E-mail address sporadically does not work

I have a customer running Exchange server 5.5 SP4 on a Win2k server. E-mails sent to a particular e-mail address sometimes go through and sometimes don't. The returned message from a failed send appears as follows:

Your message did not reach some or all of the intended recipients.
> 
>       Subject:	 Customer Name Order 200402030814
>       Sent:	3/02/04 08:17
> 
> The following recipient(s) could not be reached:
> 
>       'emailadress@server.com' on 3/02/04 08:19
>             Unable to deliver the message due to a recipient problem
>             MSEXCH:MSExchangeIS:NAME:COMMSERVER
> 
>       'emailadress@server.com' on 3/02/04 08:19
>             Unable to deliver the message due to a recipient problem
>             MSEXCH:MSExchangeIS:NAME:COMMSERVER
Any ideas how I can track this problem?
Typically this generic non-delivery report is generated when there is some sort of problem with the sender's or recipient's X.400 address, or because the sender/recipient is missing an X.400 address in your Exchange directory. To add an X.400 address, follow these steps:

1. Start the Microsoft Exchange Administrator program.
2. Select the sender's mailbox.
3. Open the File menu, click Properties, click E-mail Addresses, click New, click X.400 Address, and add the X.400 address.

Repeat this process for the recipient's mailbox if the recipient is also in your Exchange organization. If the recipient is external to you, you need only add an X.400 address for the sender mailbox.

This was first published in February 2004

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